Poyntguard - Sales, Install Scheduling, and Support Automated End-to-End
A security and surveillance provider deployed the AZMO Engine to automate lead handling, installation scheduling, customer communication, and post-install support.
The AZMO Engine was deployed to take ownership of operational execution across the customer lifecycle.
Execution responsibility was transferred from people to the system across:
• Lead intake, qualification, and follow-up
• Installation scheduling, confirmations, and reminders
• Customer communication before and after installs
• Ongoing support intake and resolution routing
The engine coordinates between sales, field operations, and support automatically - escalating only when judgment or exceptions are required.
Human teams focus on installs and service quality, not scheduling or follow-ups.
Results in Production
• Zero missed leads or follow-ups
• Install scheduling and confirmations fully automated
• Reduced reliance on administrative and coordination staff
• Faster response times across the customer lifecycle
Operational flow is now system-owned from inquiry to post-install support, allowing Poyntguard to scale volume without scaling headcount. This deployment serves as the reference architecture for physical-service operations inside the AZMO Engine.
